Refund policy

You may request a return within 30 days after delivery by contacting The Pumpkin Porch through our Contact page. Include your order number, the item, and the reason for the request. Please contact us before sending any item back; we will provide return instructions and the authorized return address.

For a change-of-mind return, the item must be unused, unworn, and in its original condition with its tags and original packaging. Pet costumes must be free of pet hair, odors, and signs of wear. You are responsible for return shipping in these cases. We do not charge a restocking fee. Use a trackable return service and keep proof of shipment.

If an item arrives damaged, defective, or incorrect, contact us promptly with a description and, where possible, photos. These cases are handled separately from change-of-mind returns. We will arrange an appropriate replacement or refund and cover any return shipping we require for a confirmed product problem.

After receiving and inspecting an authorized return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since refund approval, contact us.

For a different size or design, contact us before placing a replacement order so we can explain the return options. A replacement is subject to availability.

Contact us promptly to request an order cancellation. We cannot guarantee cancellation once supplier processing or shipment has begun. Your applicable return rights remain available.

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law.

Authorized return address

The Pumpkin Porch
55 Longfellow Ave
Westbury, NY 11590
United States